Delivery & returns information
At Kavadar Tools, we understand that getting your new power tools quickly and having a clear returns policy is crucial. We pride ourselves on transparent and reliable service, ensuring you get your genuine, Australian-sourced tools delivered efficiently and have peace of mind with our returns process. Explore our policies below to understand how we make shopping with us a seamless experience.
Frequently asked questions about delivery & returns
We've put together some common questions to help you understand our delivery and returns policies at Kavadar Tools. If you can't find what you're looking for, please don't hesitate to contact us at [[email]] or [[phonenumber]].
How do customers get their awesome new power tools once they've bought them? What are their options for delivery, and how long does it usually take to arrive in different parts of Australia?
All items from Kavadar Tools are sent via Australia Post. You can typically expect your order to arrive within 5 to 7 business days, although this may be quicker in many instances. Please note that for more remote areas of Australia, delivery times may occasionally be longer. For larger or bulky orders, a dedicated courier service may be utilised, depending on the size and weight of the item, to ensure safe and efficient delivery.
Are there any special things folks should know about delivering or returning power tools? Like, what if something arrives a bit dinged, or it's a really big item?
If your power tool arrives damaged or "a bit dinged," please contact Kavadar Tools immediately with clear photos of the damage and the packaging. For really big items, remember that a courier may be used, and it's advisable to have assistance available for unloading if required, as some power tools can be quite heavy. Always inspect your package upon delivery before signing if possible.
What happens if a customer needs to send back a power tool they've bought? What's the go with returns, exchanges or refunds?
For change of mind returns, a 20% restocking fee will apply. Faulty items are covered by a 12-month warranty from the date of purchase. For all returns, postage costs are to be paid by the customer. Once a faulty item is returned to Kavadar Tools, a thorough test will be completed. If found to be genuinely faulty, a full refund will be initiated. Exchanges are handled at the sole discretion of Kavadar Tools.
Why choose Kavadar Tools for your power tool needs?
At Kavadar Tools, we want you to feel completely confident with your purchase. Every single item we sell is guaranteed to be genuine and only sourced from Australia. You can rest assured that Kavadar Tools does not sell any aftermarket tools; we only deal in authentic, brand new power tools, ensuring quality and reliability for every project.
Shop with confidence at kavadar tools
We're committed to providing you with genuine, quality power tools and a straightforward shopping experience. With clear delivery and returns policies, you can trust Kavadar Tools for all your project needs. Ready to find your next tool?